Tenant Resources
Everything you need — payments, maintenance requests, lease info, and emergency contacts — all in one place.
Your Tenant Portal
Powered by DoorLoop
HomeGuard uses DoorLoop as our property management platform. Through your tenant portal, you can pay rent, view your lease, check payment history, and communicate with our team.
If you haven't set up your portal account yet, check your email for an invitation from DoorLoop, or contact us and we'll send you a new link.
Go to Tenant PortalPay Rent Online
Make rent payments securely through the DoorLoop tenant portal. Set up auto-pay to never miss a due date.
Submit Work Orders
Need a repair? Open a ticket through the portal and our maintenance team will respond promptly.
View Your Lease
Access your lease agreement, move-in documents, and any notices directly from your portal.
Payment History
View your complete payment history, receipts, and outstanding balances anytime.
How to Submit a Work Order
Non-emergency repairs and maintenance
- 1Log in to your DoorLoop tenant portal
- 2Navigate to "Maintenance" or "Requests"
- 3Describe the issue and upload photos if possible
- 4Submit — our team will respond within 24 hours
Maintenance
Repairs & Work Orders
All non-emergency maintenance requests should be submitted through your DoorLoop tenant portal. This ensures your request is tracked, assigned, and resolved efficiently.
Our maintenance team responds to all work orders within 24 hours. For urgent issues outside of business hours, please call our emergency line.
New Tenants
Stress-Free Move-In
We make moving into your new home simple and seamless. From application to keys in hand, our team guides you every step.
- Application review within 24 hours
- Background and credit check
- Lease signing and move-in coordination
- Walkthrough inspection with our team
- Keys in hand — welcome home!
Emergencies
For life-threatening emergencies, always call 911 first. For property emergencies (flooding, gas leaks, no heat), call HomeGuard's emergency line, then the appropriate utility company.
Cleveland & East Cleveland Utility Emergency Numbers
Gas Emergency
Dominion Energy Ohio
1-877-542-2630
If you smell gas, leave immediately and call from outside.
Electric Emergency
The Illuminating Company (FirstEnergy)
1-888-544-4877
Report power outages and downed power lines.
Electric (Cleveland Public Power)
Cleveland Public Power
216-664-3156
For properties served by Cleveland Public Power.
Water Emergency
Cleveland Water Department
216-664-3060
Report water main breaks, flooding, or no water.
Sewer Emergency
NEORSD
216-881-8247
Northeast Ohio Regional Sewer District — sewer backups.
Police Non-Emergency
Cleveland Police
216-621-1234
For non-emergency police matters.
Poison Control
Ohio Poison Control Center
1-800-222-1222
24/7 poison emergency hotline.
Gas leak? Leave the building immediately. Do NOT turn on/off any lights or appliances. Call Dominion Energy and 911 from outside.
Need Help? We're Here for You
Contact us at leasing@homeguardmanagement.com or call (216) 364-8008